Business Development Manager

5 days ago


Kuala Selangor, Selangor, Malaysia DHL Express Full time
Job Description:

DHL Express is seeking a highly skilled Senior Associate to join our team. As a Senior Associate, you will play a crucial role in ensuring successful credit checks and monitoring the stop credit process in accordance with our collection strategy. This includes analyzing accounts in stop credit to reduce broken promises that are not flowing to the stop credit process.

Main Responsibilities:
  1. Monitor dunning completion and review dunning block status by obtaining regular approval from the CFO, aligning with Crisp Control.
  2. Perform the ICCC Stop Credit Process to ensure customers' accounts with overdue payments follow credit hold criteria to flow into stop credit execution in accordance with our guidelines.
  3. Review customers' financial and legal documents to ensure customers lacking supporting documents are stopped from immediate account creation and initiate further investigation by communicating with Country Finance and Commercial.
  4. Perform Credit Check and approval for customers with complete supporting documents when required by Country OTC manager/CFO's approval.
  5. Understand External Credit Agency processes and factor them into the Credit Check/Approval process.
  6. Ensure adequate follow-up upon identified risks and gaps.
  7. Coordinate regular meetings, visits, and build towards improved customer satisfaction while mitigating trading risks.
  8. Agree and coordinate credit risk mitigation measures with Sales, CDM, credit collection, credit administration, operations, H&G, CFO, and OTC teams.


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