Client Experience Strategist

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Group Full time

About Our Team

We are a passionate and driven team of professionals committed to delivering exceptional products and services.

Our global presence enables us to connect with diverse client bases and tailor our offerings to meet their unique needs.

Job Role

This role involves leading the Customer Service department at Zeal Group and driving customer-centric initiatives.

The ideal candidate will possess excellent leadership skills, with a proven track record in customer service operations and management.

Key Accountabilities:

  1. Develop and execute customer service strategies to enhance client satisfaction.
  2. Oversee the Southeast Asia customer service team and ensure quality service delivery.
  3. Implement process improvements to increase efficiency and productivity.
  4. Provide coaching and development opportunities to team members.
  5. Build strong relationships with stakeholders and C-level partners.


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