Customer Support Team Lead

20 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia Core Fusion Sdn Bhd Full time

{"h3": "Job Summary", "p": "We are seeking a highly skilled Customer Support Team Lead to join our team at Core Fusion Sdn Bhd. As a key member of our support team, you will be responsible for providing exceptional customer service, resolving complex issues, and leading a team of support specialists. If you have a passion for delivering outstanding customer experiences and leading high-performing teams, we encourage you to apply for this exciting opportunity.", "ul": [{"li": "Assist customers with account inquiries, complaints, and registrations, providing solutions and training new staff as needed."}, {"li": "Understand customer support needs to provide suitable solutions while adhering to company policy."}, {"li": "Follow up diligently and deliver a remarkable experience to customers, communicating responses in a clear, professional, and concise manner across all channels."}, {"li": "Familiarize yourself with company policy and AML/CFT criteria to assess customer registrations."}, {"li": "Identify and communicate feedback from customers with the team for continuous improvement and solutions."}, {"li": "Construct professional written replies, notifications, and memoranda to customers in English and Mandarin."}, {"li": "Generate reports through CRM and perform data analysis as required via Microsoft Excel."}, {"li": "Train new staff and provide them with the training they need to ensure better workflow."}, {"li": "Compile and create weekly reports."}, {"li": "Experience with Zendesk is an added value."}, {"li": "Attend incoming inquiries traffic from various platforms."}], "h3": "Requirements", "ul": [{"li": "At least 3 years of experience in a similar position."}, {"li": "Possess commanding Mandarin and English languages in both written and verbal, with other languages being an added advantage."}, {"li": "Customer-first mindset and keen to help people solve their problems."}, {"li": "Attention to detail, committed to work, and keen to learn."}, {"li": "Willing to work in shifts, including 9.30AM-6.30PM (GMT+8) or 6.00PM to 3.00AM (GMT+8), with Saturday shifts required on demand."}], "h3": "Benefits", "ul": [{"li": "Free parking."}, {"li": "Season pass provided by the company."}, {"li": "Company group insurance coverage."}, {"li": "Medical claim benefit up to RM140 per month."}, {"li": "Annual performance bonus."}, {"li": "Flexible work arrangement to improve work-life balance."}, {"li": "Monthly public transport allowance."}], "h3": "Experience Level", "p": "Senior Executive", "h3": "Job Specialisation", "p": "Customer Service", "h3": "Company Profile", "p": "At Core Fusion Sdn Bhd, we specialize in delivering comprehensive HR and staffing solutions tailored to your business's unique needs. As a trusted partner, we manage the complexities of recruitment, employee onboarding, and HR administration, allowing you to focus on your core operations. Our expert team leverages industry insights and cutting-edge technology to provide top-tier talent and streamline your HR processes. From sourcing qualified candidates to handling payroll and compliance, we ensure your workforce is equipped, efficient, and engaged."}

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