IT Support Specialist
4 days ago
We are seeking a skilled and experienced Customer Support professional to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients through various channels.
Responsibilities
This role involves a range of responsibilities, including answering incoming calls, responding to emails, and resolving client issues through various methods such as phone, email, or online portal. You will also be required to escalate complex issues to technical teams as needed and follow up on cases until closure. Additionally, you will need to review open cases from the Incident Management system and resolve them within the agreed-upon service level agreement (SLA).
Requirements
To succeed in this role, you will need to possess excellent communication and interpersonal skills, both written and verbal. You should also have strong problem-solving and analytical skills, with the ability to think critically and make sound judgments. In addition, you will need to be proficient in using technology and software applications to manage cases and communicate with clients.
What We Offer
We offer a dynamic and supportive work environment, with opportunities for career growth and development. Our comprehensive benefits package includes competitive salaries, flexible working arrangements, and access to ongoing training and education programs.
About Us
At IT Business Solutions Sdn Bhd, we are dedicated to delivering innovative solutions that meet the evolving needs of businesses. We pride ourselves on our commitment to exceptional service and support, and we are passionate about helping our clients achieve their goals.
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