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Technical Support Lead

2 weeks ago

Shah Alam, Selangor, Malaysia Razer Full time
Job Description
Razer is a global leader in the gaming industry, revolutionizing the way people game. As a Senior Technical & Customer Support Specialist, you will be responsible for providing advanced technical support to customers and merchants utilizing our payment gateway services.
Responsibilities:
  • Serve as a subject matter expert (SME) in troubleshooting complex technical issues related to the company's products or services.
  • Troubleshoot and diagnose complex technical problems, identifying root causes and implementing appropriate solutions.
  • Investigate and resolve escalated technical issues related to payment processing, transaction failures, system errors, and other operational challenges in a timely manner.
  • Provide timely and effective support to internal teams and external clients via email, phone, and ticketing system.