Technical Support Specialist

1 week ago


Shah Alam, Selangor, Malaysia Park Place Technologies Full time

Job Overview

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Park Place Technologies is seeking a Technical Support Engineer – Level 1 to join our team. In this role, you will be responsible for providing exceptional customer service and technical support to our clients.

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Main Responsibilities

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  1. Provide timely and effective technical support to customers via phone, email, or chat.
  2. Analyze and troubleshoot complex technical issues, identifying root causes and implementing solutions.
  3. Collaborate with internal teams and partners to resolve customer issues efficiently.
  4. Communicate technical information clearly and concisely to both technical and non-technical audiences.
  5. Meet productivity and quality standards while maintaining a high level of professionalism.
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Required Skills and Qualifications

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  • Bachelor's degree in Computer Science, Technology, Engineering, or related field.
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively.
  • Experience working with computer systems, hardware, and software.
  • Familiarity with firewall, switches, routers, servers, or storage concepts.
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Preferred Qualifications

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  • A+
  • CCNA or Equivalent
  • ITIL foundation or higher
  • Microsoft/CompTIA
  • Azure Infrastructure
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Travel Requirements

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  • Up to 5% of worktime may require travel.


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