IT Technical Support Specialist
6 days ago
We are seeking a highly skilled IT Technical Support Specialist to join our team at PEOPLE PROFILERS. This role will involve providing technical assistance and support for end-users within the business, with a focus on ensuring smooth connectivity and delivering effective technical support.
The ideal candidate will have a pivotal role in upholding and improving our IT infrastructure, ensuring seamless connectivity and resolving issues promptly.
- Deliver daily technical assistance at level 1 and level 2 to end-users within the business.
- Provide prompt IT support to users and affiliated subsidiaries in China.
- Deploy and configure end-user devices to ensure optimal performance.
- Offer assistance with Windows, Android, iOS, and Microsoft Office products.
- Handle software setup, installation, upgrades, patches, and maintenance.
- Monitor system performance and ensure compliance with specifications.
- Resolve issues and address outages efficiently.
- Collaborate with vendors and service providers to ensure smooth operations.
Possession of a degree or diploma in an IT-related field is essential.
Proficiency in both written and spoken English and Mandarin is crucial for effective communication with colleagues in China.
Demonstrated experience in IT Helpdesk and providing technical support for end-user devices, including troubleshooting computer applications and operating systems, is necessary.
Previous experience in coordinating with vendors, suppliers, and service providers is advantageous.
Proficiency with Windows 10 is required, with familiarity with the Chinese Simplified version being beneficial.
Knowledge and experience in server management, including setup, maintenance, backup, and PowerShell, are preferred.
Requirements:-
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