Technical Support Specialist

5 days ago


Shah Alam, Selangor, Malaysia PRISM+ Full time

As a growing electronics company, we are in search of a candidate who can demonstrate their expertise in establishing a solid foundation for our service team, particularly in the areas of product refurbishment and cannibalization. This role also involves serving as the go-to technical resource for our customer service team, aiding them in delivering top-notch troubleshooting solutions for our customers to ensure a seamless and speedy resolution.

This individual will serve as the cornerstone of technical hands-on knowledge for PRISM+ products. They will be responsible for offering technical assistance, guidance, and support to both individual consumers and businesses encountering issues with our technical, hardware, and software systems. The selected candidate will play a pivotal role within PRISM+ Malaysia and will report directly to the Technical Support Lead.

Responsibilities
  1. Hands-on troubleshooting, restoration and repair of PRISM+ products range with tools in the RMA office.
  2. Be on-site to conduct diagnosis on PRISM+ product issues and provide technical resolutions for customers in a professional manner as and when required.
  3. Supporting other departments and partners on product technical issues/guidelines – by proper process of problem identification, investigation and/or troubleshooting to provide the required solution(s).
  4. Maintaining records of repairs and fixes in the system per Company's requirement.
  5. Participating in audit stock count in the warehouse, product certification, retrofit and parts identification activities.
  6. Coaching and mentoring new hires in terms of product knowledge and technical support skills.
  7. Setting up, maintaining and resolving issues of general IT asset/equipment and peripheral devices in Company offices and retail outlets.
  8. Assisting delivery team in the office during products delivery and pick up.
  9. Keeping workstation and tools in orderly manner.
  10. Participating in ad hoc projects or tasks as required by the Company.
Minimum Requirements
  1. Diploma in Electronics/Computer Engineering, or any relevant course of studies.
  2. MUST have at least 3 years' experience of on-site or in office hands on service/repair of electronic products or appliances role in fields relevant to this position.
  3. No sustained past or current bodily injuries that would prevent from daily lifting or relocating certain standard consumer appliances within the office or on-site workspace.
  4. Strong understanding of technical and product global specification standards in PRISM+ product range.
  5. Able to keep up with the fast pace and sustain productivity goals with minimal supervision.
  6. Team player attitude and passionate to achieve department and Company goals.
  7. Hands-on installation and repair experience of broader range of appliances is an added advantage.
  8. Possess own transport and valid driving license. (for on-site tasks)
#J-18808-Ljbffr

  • Shah Alam, Selangor, Malaysia Hiredly X Full time

    Hiredly X is seeking a skilled Technical Support Specialist to provide exceptional technical support for barcode equipment at customer sites.This role involves building relationships with customers and proposing service contracts that drive business growth and customer satisfaction.Key Responsibilities:Deliver high-quality technical support and service for...


  • Shah Alam, Selangor, Malaysia Kenso Corporation Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Kenso Corporation. In this full-time role, you will provide invaluable IT support and troubleshooting assistance to our clients across the organization.Key Responsibilities:Respond to incoming technical support requests and queries via phone or email...


  • Shah Alam, Selangor, Malaysia PEOPLE PROFILERS Full time

    Job Description:We are seeking a highly skilled IT Technical Support Specialist to join our team at PEOPLE PROFILERS. This role will involve providing technical assistance and support for end-users within the business, with a focus on ensuring smooth connectivity and delivering effective technical support.The ideal candidate will have a pivotal role in...


  • Shah Alam, Selangor, Malaysia HPMT Industries Sdn. Bhd. Full time

    About the Role:We are looking for a highly motivated and technical Sales and Support Specialist to join our team at HPMT Industries Sdn. Bhd.The successful candidate will provide exceptional technical support to customers, identify new business opportunities, and contribute to the growth of our sales team.Key Responsibilities include:Providing technical...


  • Shah Alam, Selangor, Malaysia Career Horizons Full time

    Company Overview :We are collaborating with a Malaysia-based company specializing in Sustainable Cloud and IT Infrastructure Services. The company operates across 19 countries globally, providing highly secure, sustainable, and enterprise-grade IT solutions to various industries, with a strong focus on banking and financial services.Job Summary:As a...


  • Shah Alam, Selangor, Malaysia Razer Full time

    Razer is revolutionizing the gaming world by seeking a Technical & Customer Support Specialist to join their team. This individual will play a key role in ensuring seamless payment processing experiences for merchants using Razer's services.Key Responsibilities:Provide timely technical assistance and first-line support via phone, email, chat, and ticketing...


  • Shah Alam, Selangor, Malaysia Razer Full time

    Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put...


  • Shah Alam, Selangor, Malaysia Mason & Co Full time

    Job DescriptionThis role involves providing technical support related to hardware infrastructure of medical devices. On-field customer support, solving any technical customer inquiries or issues about the medical devices in accordance with specific operational requirements.Key Responsibilities:Customer Support: Providing support and resolving issues...


  • Shah Alam, Selangor, Malaysia Hiredly X Full time

    Job OverviewThe role of a Field Service Technician at Hiredly X involves providing top-notch technical support for barcode equipment and delivering exceptional customer service experiences. This position requires a strong ability to diagnose errors, resolve technical issues, and build positive relationships with customers.Responsibilities* Provide technical...


  • Shah Alam, Selangor, Malaysia Park Place Technologies Full time

    Job DescriptionA Data Center Solutions Expert is responsible for delivering high-quality technical support and services to customers in Managed Services environments. This role requires a strong understanding of virtual data center services and infrastructure, as well as excellent problem-solving skills.About the RoleThis position involves working with sales...


  • Shah Alam, Selangor, Malaysia PEOPLE PROFILERS Full time

    We are seeking an IT Technical Specialist to join our team based in Malaysia, responsible for supporting our IT operations in Singapore and China.The ideal candidate will have a pivotal role in upholding and improving our IT infrastructure, ensuring smooth connectivity, and delivering effective technical support to our users.Key responsibilities...


  • Shah Alam, Selangor, Malaysia Refine Group Full time

    About the RoleThe Commercial Technical Specialist will be responsible for bridging the gap between technical requirements and commercial objectives, supporting project bids, client negotiations, and solution proposals.Key responsibilities will include:Technical Support: Providing specialized technical support on steel sheet piling systems, foundation...


  • Shah Alam, Selangor, Malaysia Gutor Full time

    Gutor, a leading international manufacturer of UPS systems for industrial applications, seeks an IT Service Desk Support to join their team in Malaysia.The successful candidate will provide first-level and second-level technical support to end users, diagnosing and resolving hardware, software, and network issues.This role involves direct interaction with...


  • Shah Alam, Selangor, Malaysia Bosch ASEAN Full time

    Company OverviewBosch ASEAN, a leading provider of innovative solutions, is seeking a skilled Service Engineer to join our team. With a rich history dating back to 1923, we have established ourselves as a trusted partner in the areas of Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.Job DescriptionThe successful...


  • Shah Alam, Selangor, Malaysia EPS Consultants Full time

    Senior Technical Architect SpecialistWe are looking for a highly skilled Technical Architect Specialist to join our team at EPS Consultants. As a Senior Technical Architect Specialist, you will lead the design and architecture of comprehensive IT solutions, ensuring alignment with client requirements, industry best practices, and client's strategic...


  • Shah Alam, Selangor, Malaysia Career Horizons Full time

    Overview:Career Horizons collaborates with a Malaysia-based company specializing in sustainable cloud and IT infrastructure services. This partnership operates across 19 countries globally, offering secure, sustainable, and enterprise-grade IT solutions to various industries, focusing on banking and financial services.Job Description:The Technical Support...


  • Shah Alam, Selangor, Malaysia Sandvik Full time

    About UsWe are seeking a Sales Support Specialist to join our team. As a Sales Support Specialist, you will work closely with our sales teams to deliver total solutions to customers and fulfill technical solution delivery that meets customers' needs.Main ResponsibilitiesSupport sales teams in delivering total solutions to customers.Work closely with Account...


  • Shah Alam, Selangor, Malaysia Zoho APAC Full time

    Zoho APAC is seeking a skilled Tech Support Specialist to provide top-notch support to customers and partners.About the RoleThis position involves providing expert-level support and guidance on IT management products.Respond to customer inquiries and resolve technical issues.Provide product demonstrations and training sessions.Required SkillsThe successful...


  • Shah Alam, Selangor, Malaysia BIG PHARMACY HOLDINGS SDN BHD Full time

    Job OverviewBIG Pharmacy Holdings Sdn Bhd is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing 2nd and 3rd level support for desktops/laptops nationwide.Key Responsibilities:Provide technical assistance and troubleshooting for Windows OS, MS Office, POS devices, and Active...


  • Shah Alam, Selangor, Malaysia Dongyang Full time

    At Dong Yang Elevator (M) Sdn Bhd, we are seeking a highly skilled and experienced Technical Services Specialist to join our team.The ideal candidate will possess strong technical knowledge of elevator systems and be able to provide expert support to our clients. In this role, you will be responsible for resolving technical issues, performing quality...