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Technical Support Specialist

1 week ago

Shah Alam, Selangor, Malaysia Gutor Full time

Gutor, a leading international manufacturer of UPS systems for industrial applications, seeks an IT Service Desk Support to join their team in Malaysia.

The successful candidate will provide first-level and second-level technical support to end users, diagnosing and resolving hardware, software, and network issues.

This role involves direct interaction with users to troubleshoot problems, answer queries, and ensure customer satisfaction.

The key responsibilities include responding to service requests, troubleshooting technical issues, documenting and tracking issues, escalating complex issues, providing customer follow-up, maintaining systems, and user training.

The ideal candidate should have experience with ticketing systems, Microsoft Office Suite, common Windows applications, and PC hardware, excellent English written and verbal communication skills, and strong problem-solving skills and the ability to work under pressure.

Additionally, relevant IT certifications, proven customer service experience, and a customer-centric approach are highly valued.