IT Support Specialist
2 days ago
BIG Pharmacy Holdings Sdn Bhd is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing 2nd and 3rd level support for desktops/laptops nationwide.
Key Responsibilities:
- Provide technical assistance and troubleshooting for Windows OS, MS Office, POS devices, and Active Directory.
- Perform system recovery and restoration upon system corruption or replacement of hard disk.
- Install new computer systems and hardware, including operating systems and in-house applications.
- Conduct refresh programs for personal computers, laptops, and printers.
- Maintain accurate inventory records for desktops and printers.
- Collaborate with vendors for hardware repair, coordination, delivery, and installation.
- Configure and troubleshoot network equipment such as routers and switches.
- Set up new servers and perform basic troubleshooting.
- Update helpdesk and support tickets on the latest status and resolution description regularly.
Requirements:
- Minimum 2 years of experience in IT-related work.
- Proficiency in Microsoft Windows Operating System and Microsoft Office software.
- Familiarity with Microsoft Active Directory and Microsoft Exchange.
- Ability to work extended hours and weekends/holidays.
- Excellent communication, organizational, and time management skills.
- Able to work independently with minimal supervision and be a team player.
- Willingsness to travel and have own transportation.
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