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IT Support Specialist Lead

1 week ago

Shah Alam, Selangor, Malaysia Nilai University Full time

Nilai University is seeking a dedicated and experienced Help Desk Operations Manager to lead our IT support team. As a seasoned professional, you will be responsible for overseeing the day-to-day operations of our help desk, ensuring that all issues are resolved efficiently and effectively.

About the Role

  • This position involves managing a team of IT support specialists, providing guidance, mentorship, and coaching to ensure they have the skills and knowledge needed to succeed.
  • As a leader, you will work closely with our stakeholders to understand their needs and develop strategies to meet those needs.
  • You will oversee the implementation of new processes and procedures, ensuring that they align with our university's goals and objectives.

Requirements

  1. A minimum of 2 years of experience in a supervisory or management role within an IT department.
  2. Proven track record of successfully leading teams and achieving results.
  3. Excellent leadership, communication, and problem-solving skills, with a focus on collaboration and teamwork.
  4. Ability to make informed decisions, prioritize tasks, and manage multiple projects simultaneously.