Digital Workplace Expert
7 days ago
Key Responsibilities:
The successful candidate will be responsible for the following key responsibilities:
- Service for the administration, customization, and third-level support of Windows-based systems for end-user computing and back-end services.
- Service complex issues regarding operations, including installations, setups, error messages, system status, and downtime procedures.
- Optimize services by providing automation (scripts), standardization (packages), and troubleshooting to expedite problem resolution.
- Develop and implement infrastructure solutions to meet user requirements.
- Coordinate and interface with computer refresh projects or mass rollouts.
- Industrialize operational processes by automating and improving OS and standard tools-related tasks.
- Use tools and methodologies to load, deploy, and customize operating systems and third-party software.
- Provide third-line support for OS and standard tools, including troubleshooting, incident, and change management.
- Customize workstations to meet user specifications and site/security standards.
- Prepare and deliver planned maintenance/upgrades, including security patching, operating system, and tooling upgrades.
- Maintain operational and technical documentation.
- Drive knowledge transfer to first- and second-level support teams.
- Validate security and audit guidelines implementation.
- Perform remediation actions and comply with specified warranty requirements.
- Maintain network connectivity and workstation hardware/software.
- Analyze incoming calls, problems, and support requests to deliver trend analysis.
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