Digital Workplace Expert

7 days ago


Klang, Selangor, Malaysia Cognizant Full time

Key Responsibilities:

The successful candidate will be responsible for the following key responsibilities:

  • Service for the administration, customization, and third-level support of Windows-based systems for end-user computing and back-end services.
  • Service complex issues regarding operations, including installations, setups, error messages, system status, and downtime procedures.
  • Optimize services by providing automation (scripts), standardization (packages), and troubleshooting to expedite problem resolution.
  • Develop and implement infrastructure solutions to meet user requirements.
  • Coordinate and interface with computer refresh projects or mass rollouts.
  • Industrialize operational processes by automating and improving OS and standard tools-related tasks.
  • Use tools and methodologies to load, deploy, and customize operating systems and third-party software.
  • Provide third-line support for OS and standard tools, including troubleshooting, incident, and change management.
  • Customize workstations to meet user specifications and site/security standards.
  • Prepare and deliver planned maintenance/upgrades, including security patching, operating system, and tooling upgrades.
  • Maintain operational and technical documentation.
  • Drive knowledge transfer to first- and second-level support teams.
  • Validate security and audit guidelines implementation.
  • Perform remediation actions and comply with specified warranty requirements.
  • Maintain network connectivity and workstation hardware/software.
  • Analyze incoming calls, problems, and support requests to deliver trend analysis.


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