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Sales Representative Position

2 weeks ago

Penang, Malaysia Arrow Electronics Australia Pty Ltd Full time
Job Description

This sales position plays a pivotal role in the company's overall success. As an Inside Sales Representative, you will be responsible for managing the account relationship by providing strategic service and support to the assigned customer base.

Your key responsibilities will include maximizing margins, gaining market share, and driving value-added solution selling. You will work closely with internal and external resources to provide customer service, often facilitating the work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and troubleshooting other customer problems.

You will also function as a key liaison between suppliers and customers to build and establish long-term business partnerships for Arrow. This requires thorough knowledge and accountability of supply chain engagements such as e-Compass, Consignments, CARES (Customer Automated Replenishment System), Synergistic products (e.g., White Space Report, PEMCO Mix), Reverse Logistics, GBC (Global Business Conversion) & ITAD (Information Technology Asset Disposition).

As a sales professional, you will be responsible for ongoing sales support activities for the Order to Invoice process. You will own the customer interface for backend Quality processes: corrective actions, Field Quality Reports. You will also own and maintain Perfect Order Index (POI) and Inventory integrity to minimize write-offs/bill backs.

In addition, you will set strategy for the quote process, coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG), validate EOL and item class change (NCNR), negotiate pricing and Quote mark up (owns strategy and application) and notify customer of all/any price increases.

This job profile requires the assignment and participation in a sales compensation plan. A portion of OTE will be variable and tied to specific sales-related goals as set forth by Arrow.