Site Reliability Engineering Specialist

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Guidewire Software Full time
About the Role

We are seeking a highly skilled Site Reliability Engineer to join our Guidewire Cloud Platform team. As a key member of our SRE team, you will be responsible for ensuring the reliability, performance, and scalability of our cloud-based solutions.

Key Responsibilities
  • Collaborate with development teams to troubleshoot and resolve complex issues, minimizing customer impact.
  • Design and implement automated runbooks and proactive measures to handle issues efficiently.
  • Apply sound engineering principles and mature automation to our operating environments, ensuring seamless system performance.
  • Monitor, maintain, and enhance the reliability and performance of applications on our Guidewire Cloud Platform.
  • Leverage your automation and software engineering expertise to optimize systems, eliminate toil, and improve overall efficiency.
  • Document and analyze incidents to improve processes and prevent future occurrences.
  • Stay up-to-date with the latest industry trends, tools, and best practices in site reliability engineering.
  • Contribute to a culture of innovation, learning, and continuous improvement.
Requirements
  • Proven experience as an SRE or similar role, with a track record of improving system reliability.
  • Strong problem-solving skills and the ability to analyze complex systems and devise effective solutions.
  • Excellent collaboration and communication abilities to work cross-functionally and clearly document processes.
  • Experience with automation, monitoring, and performance optimization tools and techniques.
  • Dedication to maximizing uptime, scalability, and delivering an exceptional end-user experience.
  • A passion for technology and a strong desire to continuously learn and grow your skills.
  • Alignment with Guidewire's mission to leverage technology to help protect and support others.
Preferred Skills
  • SRE certified in multiple categories.
  • AWS certified in multiple categories.
  • Proficiency with SQL, database administration, data pipelines, performance tuning, and schema design.
  • Proficiency with multiple pipelining tools such as TeamCity, Bitbucket Pipelines, Jenkins, and GitHub Actions.
  • Familiarity with open-source distributed data processing frameworks such as Hadoop, Apache Spark, AWS Redshift, etc.
About Guidewire

Guidewire is the platform of choice for Property and Casualty (P&C) insurers worldwide. Our cloud-native platform enables insurers to innovate and differentiate their businesses, while also improving operational efficiency and reducing costs.



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