Senior Financial Services Industry Expert

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia SWIFT Full time
About the Role

As a Senior Financial Services Industry Expert with Swift, you will play a critical role in delivering high-quality consultancy services to our customers across Asia Pacific. Your primary responsibility will be to manage complex projects, ensuring timely delivery, effective communication, and exceptional customer satisfaction.

The ideal candidate will possess a strong background in financial services, preferably in banking and payments businesses. Proficiency in English is a must, and fluency in Japanese is highly desirable. The ability to collaborate in a diverse team environment, combined with excellent analytical and problem-solving skills, is essential for success in this role.

  1. Project Management
  • Develop and maintain project plans, ensuring timely delivery within agreed functionality, quality, cost, and performance standards.
  • Monitor, maintain, and report on project status to the project team, customers, and internal stakeholders on a continuous basis.
  • Manage project risks (security, resources, budget, quality) and escalate issues to senior management when necessary.
Consulting Services Delivery
  • Deliver technical and/or business solutions and provide product-related consulting to our customers.
  • Provide pre-sales and proposal scoping review support for customer opportunities from a services perspective.
Continuous Improvement
  • Foster and participate in Continuous Improvement initiatives by engaging with internal/external stakeholders to enhance customer experience.


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