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Executive Director of Retail Operations

2 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Michael Page Full time
{"Job Title": "Executive Director of Retail Operations", "Job Description": "About Our Client

Our client is a leading retail and commercial real estate company in Malaysia, with a portfolio of shopping malls across the country.

Job Summary

We are seeking an experienced Executive Director of Retail Operations to join our team. The successful candidate will be responsible for developing and implementing strategies to drive revenue growth, improve operational efficiency, and enhance the customer experience.

Key Responsibilities
  • Develop and manage annual budgets for the mall, ensuring profitability and cost control
  • Develop short-, mid-, and long-term strategies for the mall's growth and success
  • Provide leadership and direction to achieve operational and financial goals
  • Monitor financial performance and provide regular financial and operational reports to senior management
  • Oversee the daily operations of the mall, ensuring efficiency and compliance with company policies and standards
  • Manage and coordinate with the maintenance, security, cleaning, and landscaping teams to ensure a safe, clean, and welcoming environment
  • Ensure that facilities, infrastructure, and equipment are properly maintained and upgraded
  • Implement strategies to increase revenue through leasing opportunities, events, and promotions
  • Build and maintain strong relationships with tenants to ensure high levels of satisfaction and retention
  • Negotiate lease agreements, renewals, and other contractual matters
  • Collaborate with the marketing team to develop and execute promotional campaigns and events to drive foot traffic and enhance customer experience
  • Monitor market trends and customer preferences to ensure that the mall remains competitive and relevant
  • Foster a culture of teamwork, continuous improvement, and customer service excellence
Requirements
  • Bachelor's Degree in Business Administration, Real Estate, Property Management, or related field
  • At least 18+ years of experience in retail mall management, with at least 3 years in a senior management role
  • Strong financial acumen, with experience managing budgets, P&L, and financial performance
  • Candidates with strong leasing background in a mall environment are encouraged to apply
  • Strong communication, negotiation, and interpersonal skills
  • Excellent leadership and team management skills
  • Ability to develop and implement marketing strategies
  • Mobile and able to relocate within West Malaysia
What's on Offer

A competitive package and benefits will be offered to the right candidate.

", "Company Overview": "Michael Page is a leading recruitment agency in Malaysia, specializing in retail and commercial real estate recruitment. We are committed to providing exceptional service to our clients and candidates, and we are proud to be a part of the Michael Page network.", "Contact Information": "For more information, please contact us at [insert contact information]."}