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Retail Leadership Team Member

1 week ago


Selayang Municipal Council, Malaysia Lululemon Athletica Full time
Company Overview

Lululemon Athletica is an innovative performance apparel company that creates transformational products and experiences to support people in moving, growing, connecting, and being well.

Job Description

The Guest Experience Coordinator is an essential part of the store leadership team, responsible for creating an outstanding guest experience in the store. This key role involves leading by example and providing support to Educators, facilitating a great guest experience, and overseeing all operations of the retail floor.

Key Responsibilities
  • Leadership and People Management
    • Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
    • Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.
    • Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels.
  • Guest (i.e., Customer) Experience
    • Support team members with ensuring a great guest experience that values guests' time, including assessing guest needs, providing technical product education, and supporting in-store transactions and omnichannel programs.
    • Interact with and assess guests' unique needs to provide customized, effective purchase and return solutions and support.
    • Provide technical product education by articulating the value and benefit of the product.
    • Resolve guest feedback and address guest concerns or escalations to make it 'right' for guests.
    • Dynamically provide coverage on the floor to assess and fulfill the needs of the business, team, and guests.
    • Inform guests of local community programs. Plan and execute local, regional, and area-driven Community projects and initiatives.
  • Working with Others
    • Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
    • Establish supportive and productive relationships with all team members.
    • Collaborate with team members to ensure optimal guest experience and support store operations.

Required Skills and Qualifications

  • Education: High School or Secondary School diploma, equivalent or above.
  • Experience: 1 year of retail/sales experience.