VP, Team Lead, Retail Ops Excellence
2 days ago
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of around 500 offices in 19 countries and territories in Asia Pacific, Europe and North America. UOB's purpose is to build the future of ASEAN. Our purpose guides The UOB Way – that defines our unique culture and belief system, anchored on our values of being Honourable, Enterprising, United and Committed, and our people philosophy of Care, Growth and Trust.
About The Department
UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank's growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.
As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enable business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.
Job Description
Reporting to Group Retail AFC Lead
Responsibilities And Activities
Control and Reporting
- Ensure effectiveness of the risk and control environment by supporting OET Lead with workforce management, metrics and reporting, and quality control of the AFC Ops functions.
- Ensures strong first Line of Defence control ownership including periodic assessment and quality control review.
- Proactively identifies opportunities to develop and implement quality control on key processes in AFC Ops functions.
- Creates and maintains the interface between the AFC Ops and Group functions.
- Analyse, ensure, and provide regular reporting of operational metrics to the Group Retail AFC Lead for governance forums and regulatory reporting.
- Continually seeks to improve the operational effectiveness, efficiency, and quality standards.
- Is responsible for implementing changes affecting AFC Ops functions including any changes to policy / SOP, technology adoption, process enhancements and remediation of control weaknesses / gaps.
- Monitors change performance and upcoming change roadmaps, recommends enhancements, and supports the delivery of change programmes.
- Executes and integrates new capabilities as driven by global objectives / initiatives.
- Engages with key stakeholders (AFC Ops Functions, Group Compliance, Group Technology & Operations) in COE and Group teams to drive effective transformation.
- Attends regular management and team meetings to provide updates on status of projects, initiatives and change roadmap.
- Responsible for performance management, leave management, hiring and training in line with HR policies and best practices.
- 7-10 years of direct experience in Financial Crime, Risk Assessment or Quality Control in Financial Services, Banking or Regulatory environment.
- Demonstrated capability to interpret complex requirements and be a self-starter.
- Experience in large transformation programmes in a leadership position within Financial Services.
- A proven track record of developing and communicating a sound strategy that addresses both short-term commitments and longer-term strategic goals.
- Excellent senior stakeholder management, the ability to build constructive partnerships with diverse stakeholders and challenge where required.
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