Card Payments Manager

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full time
About Us

Bybit is a leading cryptocurrency exchange that offers a wide range of financial services to its customers. We are committed to providing a secure, efficient, and user-friendly experience for our clients.

Job Description:

The Senior Card Operations Specialist will be responsible for ensuring the smooth operation of the Bybit Card program, including customer support, issue investigation and resolution, market launches, and product operations. The successful candidate will have excellent communication skills, a strong analytical mind, and the ability to work effectively in a fast-paced environment.

Responsibilities:
  • Provide expert-level support to customers regarding card payments and other related matters.
  • Investigate and resolve complex issues related to card payments, applications, rewards, and other card-related usage concerns.
  • Collaborate with internal stakeholders and external vendors to identify and address root causes of issues.
  • Develop and implement strategies to improve the user experience and refine the user journey.
  • Manage settlement reconciliation with processors/BIN sponsors and engage with vendors to resolve issues.
  • Contribute to product discussions and drive product ideas, improvements, and enhancements to scale the product and elevate its features.
Requirements:
  • Bachelor's degree in a relevant field.
  • At least 3-5 years of experience in card operations or a related field.
  • Excellent communication and analytical skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  • Knowledge of card network rules and regulations is a plus.


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