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DHL Germany Operations Specialist

1 week ago

Petaling Jaya, Selangor, Malaysia DHL Germany Full time

We are looking for a dedicated individual to fill the role of DHL Germany Operations Specialist. This position involves reconciling invoiced information with payment data accurately and on time. Additionally, you must have strong analytical skills to interpret data, identify trends, and suggest potential improvements.

About the Role
  • Reconciling invoiced information with payment data is a key responsibility in this role.
  • You will analyze financial data to identify trends and make suggestions for improvement.
  • Maintaining high accuracy and attention to detail when handling sensitive information is crucial.
  • Responding to inquiries regarding policies and procedures is another important aspect of the job.
  • Investigate and resolve discrepancies related to cash and duty shipments.
  • Create and maintain tracking reports for country aging performance.
  • Prepare weekly outstanding open item reports in a timely manner.
  • Support internal projects focusing on transition and centralization.
  • Participate in meetings with stakeholders.
  • Resolve queries according to Service Level Agreements.
  • Identify potential revenue leakage for shipments with discrepancies.
Requirements
  • A university degree or equivalent experience.
  • Microsoft Excel and SAP proficiency.
  • At least 1.5 years of experience in a similar role.
  • Excellent English communication skills.
  • Logical analysis skills.
  • Attention to detail and meeting deadlines.
  • Flexibility to work evening shifts, public holidays, or weekends.
  • Foster relationships with AR, RTR, Billing, and BPO teams.
  • Customer-oriented.
  • Process-oriented and works well under pressure.
  • Team player and highly collaborative.