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Education Specialist

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full time

About Zurich 56 Company Ltd

We are a dynamic organization committed to delivering exceptional value to our customers through innovative solutions and outstanding service.

Job Description: Training Executive

The Training Executive is responsible for creating engaging training experiences that enhance customer knowledge and skills, driving business growth and success.

Main Responsibilities:

  • Develop and implement customized training programs that meet the unique needs of our customers and stakeholders, ensuring effective knowledge transfer and behavioral change.
  • Conduct thorough needs assessments to identify training gaps and develop targeted solutions, collaborating closely with subject matter experts and stakeholders.
  • Design and deliver interactive training content, utilizing various formats such as classroom training, online courses, webinars, and workshops, to cater to diverse learning styles.
  • Measure and evaluate the effectiveness of training programs, using metrics and benchmarks to assess impact and make data-driven decisions.
  • Collaborate with Underwriting teams to ensure compliance with underwriting guidelines and audits, maintaining the highest standards of integrity and professionalism.
  • Build strong relationships with customers to understand their unique needs and preferences, working closely with them to ensure proper licensing procedures are followed.
  • Develop and maintain training materials, brochures, and other resources, ensuring they are accurate, informative, and aligned with our brand values.
  • Promote business growth through strategic consulting with key customers, identifying opportunities for expansion and developing tailored solutions to meet their evolving needs.
  • Maintain ongoing dialogue with business unit sponsors to ensure successful project implementation, driving continuous improvement and excellence across all areas of our operations.
  • Provide expert guidance and recommendations to solve complex business unit and customer problems, leveraging technical expertise to drive innovation and progress.
  • Lead large-scale technical or long-term projects to implement new systems, programs, or products, overseeing every stage of the process from conception to delivery.

Business Accountabilities:

  • Optimize financial systems to track budgets, highlight variances, and manage specific cost variables, ensuring we maintain a competitive edge in the market.
  • Support the development of robust business cases, monitoring and reviewing work undertaken on small to medium-scale projects or large complex projects, ensuring appropriate use of resources and adherence to schedules.
  • Offer advisory services to colleagues as the focal point of contact, guaranteeing adherence to our risk and compliance processes, and fostering a culture of accountability and responsibility.
  • Analyze primary data sources, select relevant information, and provide insights and segmentation on sales processes and effectiveness, driving continuous improvement and excellence.
  • Research best practices, review detailed business models, and provide strategic advice to senior management to develop and improve sales and distribution processes and systems.
  • Evaluate complex customer and distributor issues, apply technical techniques, and recommend solutions tailored to their unique needs, promoting customer satisfaction and loyalty.
  • Advise senior management to support change initiatives, understanding the impact on local business performance, and driving business growth and success.
  • Provide recommendations on activity and resource prioritization for channel development, influencing the design and implementation of standards and programs/campaigns to support business improvement and growth.

Performance Management Accountabilities:

  • Model behaviors demonstrating commitment to corporate values, setting a positive example for colleagues and fostering a culture of integrity and respect.
  • Provide input into performance management discussions with project team members, ensuring alignment with company objectives and goals.
  • Educate team members and business partners on areas of technical expertise, enhancing their skills and knowledge, and driving business success.
  • Offer guidance and support to team members, empowering them to grow and develop in their roles, and driving team excellence.
  • Take proactive steps to manage personal development, encouraging others to do the same, and driving a culture of continuous learning and improvement.

Requirements:

  1. Bachelor's Degree (or equivalent) and at least 3 years of experience in a related field.
  2. Previous experience in the insurance or financial services industry may be advantageous.