IT Operations Manager

2 weeks ago


Petaling Jaya, Selangor, Malaysia Nandos Full time

We are looking for an IT Operations Manager to join our technology team at Nando's Malaysia. As a key player in our IT department, you will be responsible for overseeing the day-to-day IT operations, including monitoring ticket queues and ensuring resolution within SLA.

Responsibilities:
  • Monitor ticket queues and ensure resolution within SLA.
  • Set daily goals and conduct quality control to reduce issues.
  • Manage third-party vendors to ensure issue tickets are resolved on time.

The ideal candidate will have a strong background in IT operations management, excellent communication skills, and experience working in a customer-facing environment. If you're passionate about delivering exceptional customer experiences, we encourage you to apply.

Requirements:
  • Bachelor's degree in Computer Science or related field.
  • Minimum 4 years of hands-on experience in IT operations management.
  • Strong knowledge of IT administration, including PC, laptop, switch, CCTV, and access management.
  • Ability to work independently, take charge, objective, and results-driven.


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