Workforce Experience Specialist

2 weeks ago

Kulim, Kedah, Malaysia Michael Page Full time
About Our Company

Michael Page is a leading recruitment agency operating globally within the professional services sector, specializing in innovative solutions for talent acquisition and management.

Job Description

Key Responsibilities:

  • Oversee the implementation of digital HR projects such as time and attendance systems, payroll systems, and HR master data systems in collaboration with various stakeholders and departments.
  • Harmonize processes across multiple business units within the country to ensure operational efficiency.
  • Resolve employee inquiries in Malaysia promptly and with high quality.
  • Lead the preparation and documentation of data for updating HR master data systems (Peoplesoft) accurately and timely.
  • Maintain high data quality standards for employee master data management.
  • Manage responses to HR procedure queries via multiple communication channels.
  • Provide expert guidance on Malaysia HR policies, supporting managers and employees as needed.
  • Educate employees on available services and promote self-service tools through training initiatives.
  • Identify and update knowledge articles, ensuring relevance and accuracy.
  • Drive process standardization and service delivery projects in collaboration with HR and line management.
  • Act as a knowledgeable resource on the knowledge base and handle inquiries effectively.
  • Manage end-to-end coordination of payroll, time & attendance projects in Malaysia, including blueprint design, UAT, training, internal communication, process management, and vendor relations.
Requirements
  • Possess a Bachelor's degree in Human Resources, Administration, Business, or a related field; additional postgraduate HR management qualifications are advantageous.
  • Bring 3-5 years of hands-on experience in HR Operations, specializing in payroll, time & attendance management, and HR shared services within a complex organizational setup.
  • Demonstrate a customer-centric approach, adept at managing expectations with empathy and professionalism.
  • Build robust relationships with both internal teams and external stakeholders to drive collaborative outcomes.
  • Exhibit a strong drive for achieving results, with agility to navigate within a matrix organizational structure.
  • Utilize data interpretation skills to gauge workload capacity and discern service trends effectively.
  • Maintain confidentiality rigorously while leveraging strong interpersonal skills to handle sensitive matters discreetly.
  • Thrive in high-pressure environments, adept at managing multiple tasks under remote supervision.
  • Embrace innovation and flexibility in dynamic work environments, contributing fresh ideas enthusiastically.
  • Communicate effectively with a sense of urgency through both verbal and written channels, with exceptional English writing skills.
  • Possess comprehensive knowledge of Malaysian labor laws, with practical application experience.
  • Familiarity with PeopleSoft, Service Now, and Mywave HRIS is advantageous.
  • Demonstrate enthusiasm and self-drive, fostering a positive mindset while collaborating across diverse functions and global landscapes.
  • Tech-savvy with a strong ability to adapt swiftly to internal systems, exhibiting proficiency in Google Suite or Microsoft Office.
What We Offer
  • Impactful Role in HR Digitalization
  • Dynamic and Supportive Work Environment

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