Technical Service Operations Analyst
2 weeks ago
Welcome to PlayStation Studios Quality Assurance (QA)
We're a global team dedicated to delivering exceptional gaming experiences. As part of our team, you'll have the opportunity to collaborate with world-class developers and contribute to the next great PlayStation Studios release.
Our responsibilities include monitoring delivery pipelines in game build processes, providing exceptional support via Jira Service Desk, and updating relevant documentation.
We're seeking a proactive and meticulous Associate Build Services Analyst to join our Engineering Services team. This role offers a unique chance to work in a fast-paced and innovative environment, contributing directly to the tools and processes that drive world-class gaming experiences.
Responsibilities
- Ensure smooth operations by monitoring delivery pipelines in game build processes.
- Support customers through Jira Service Desk with ALM support, resolving queries promptly and effectively.
- Update and maintain relevant service and process documentation for clarity and accessibility.
- Implement reliable, automated build deliveries to QA staff and partners.
- Use metrics to recommend and successfully implement service improvements for flawless execution.
- Maintain and enhance reporting and metrics processes to provide valuable insights to the team.
- Deploy and maintain approved delivery tools to support continuous integration and delivery.
- Coordinate asset capture for IP Preservation staging area.
- Collaborate with global teams to drive effective communication and operational support.
Requirements
- Experience with file transfer software and proficiency in scripting languages (XML, JSON, YAML, PowerShell).
- Knowledge of databases and data analysis.
- Strong communication and presentation skills to convey technical information clearly and effectively.
- A diligent individual with a technical mindset who can manage multiple tasks and priorities simultaneously.
- CI/CD pipeline experience is beneficial but not mandatory.
- Professional fluency in both English and Japanese is required.
At PlayStation Studios Malaysia, we offer a dynamic work environment where you can grow and develop your skills. If you're passionate about technology and software engineering, this is an exciting opportunity to join our Engineering Services team.
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