Logistics Technology Associate

6 days ago


Cyberjaya, Selangor, Malaysia DHL Germany Full time
Supporting Global Logistics
"At DHL IT Services, we understand the importance of providing high-quality customer service in the logistics industry. That's why we are seeking an experienced DevOps Engineer to provide L2 and L3 support for Global BU Critical service SPARK.

"As an integral part of our Customer Service team, you will be responsible for ensuring that all agreed targets, SLAs, and metrics are met, using your strong knowledge of ServiceNow, particularly the Customer Service Management (CSM) module, to perform troubleshooting on issues raised by users.

"Requirements
"To succeed in this role, you will need to have:
"Strong knowledge of ServiceNow, particularly the Customer Service Management (CSM) module
"Analytical skills and ability to troubleshoot issues
"Independence and self-motivation in supporting the system
"Ability to work under pressure and prioritize tasks effectively
"Knowledge of mid-server, Linux, and DB systems

"Our Culture
"At DHL IT Services, we value diversity and inclusion, and we are committed to creating a workplace culture that is welcoming and supportive of all employees. We believe that our unique blend of technical expertise and business acumen sets us apart in the industry, and we are excited to welcome talented individuals like you to our team.

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