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Mandarin Customer Success Team Member

2 weeks ago


Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

About Agensi Pekerjaan JobScoper Sdn. Bhd.

As a leading recruitment agency in the industry, we strive to provide our clients with exceptional talent and our candidates with unparalleled opportunities.

Job Overview

We are currently seeking a skilled Mandarin speaker to fill the position of Reservation Industry Mandarin Professional. This role is ideal for individuals who possess strong communication skills, both verbally and in writing, and are passionate about delivering exceptional customer service.

Key Responsibilities:

  • Support customers in making reservations via various channels, including phone, email, and live chat.
  • Resolve customer complaints and inquiries in a timely and professional manner.
  • Collaborate with the team to achieve exceptional customer satisfaction ratings.

Requirements:

  • High school diploma or equivalent, fresh-graduate welcome (SPM welcome); bachelor's degree is a plus.
  • Excellent communication skills in Mandarin and English.
  • Basic computer skills, including MS Office and online communication tools.
  • Ability to work in Rotational Shift - 24/7.

Benefits

  • EPF & SOSCO benefits.
  • Annual leave & Medical leave.

Why Join Us?

At Agensi Pekerjaan JobScoper Sdn. Bhd., we believe in fostering a culture of excellence, innovation, and teamwork. If you are a motivated individual who shares our vision, we encourage you to apply.