IT Support Specialist
3 days ago
Hexa Business is seeking a highly skilled IT Support Specialist to join our team. The ideal candidate will have a strong background in software development and application support, with excellent technical skills and knowledge of system development life cycles.
Key Responsibilities:
- Assist in managing reported incidents, problems, and system enhancements of IT solutions across various phases of the system development lifecycle.
- Collaborate with business users to provide timely and satisfactory support services, including proactive technical advice and guidance on supported applications/software.
- Ensure continuous availability of applications through conducting application maintenance services such as health checks, performance monitoring, tuning, and capacity planning.
- Provide support services to stakeholders by resolving reported incidents, problems, and issues within agreed service level agreements.
Requirements:
- Bachelor degree or higher qualification in Computer Science, Information Technology, or relevant professional qualification.
- At least 2 years working experience in software development and application support.
- Knowledge of system development life cycle, system analysis and design, database management, and technical skills in software such as Visio, SQL, Oracle, Visual Basic, ASP, PHP, JAVA, .NET, C/C++, IIS, Unix, Unix Shell Script Programming, SAP Data Services, MS SSRS, MS SSAS, MS SSIS, Apache, MS SharePoint, IBM Cognos, IBM TM1, IBM WebSphere, and IBM DB2.
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