Service Delivery Specialist

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia MAXIS Malaysia Full time

**Job Overview**

The role of a Service Delivery Specialist at Maxis Malaysia involves providing technical support for various roaming and international products and services to achieve Business Unit annual target KPIs. This includes managing the execution of IREG and roaming integration testing across various platforms to maximize and enhance roaming coverage.

Key Responsibilities

  • Support the rollout of 2G/3G/4G Voice, Data, and CAMEL roaming services with new operators/destinations to expand Maxis roaming coverage footprint based on annual forecasted/scheduled targets by establishing roaming service relations and IREG testing.
  • Support the rollout of new international services (SMS, MMS & CLI) to expand Maxis international services coverage upon receiving request from Business Unit by configuring database and performing testing.
  • Maintain roaming partners' database to ensure roaming and international services availability upon receiving IR.21 update request from roaming partners by assessing and implementing required changes.
  • Manage SCCP and signaling links to ensure high roaming service availability by assigning appropriate signaling routing upon request by Business Unit and executing link expansion and ensuring network utilization below design threshold.
  • Support and test of roaming related changes due to network upgrades according to project timeline by delivering appropriate engineering solution, coordinating with field operations/roaming partners, and using available tools to ensure roaming service continuity.
  • Support and test international roaming product related changes to improve user experience and take up rate as and when required by Business Unit via application configuration and product test.
  • Support and manage roaming network performance and availability.
  • Timeliness in completion of major network/company initiatives in meeting business timeline.


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