IT Infrastructure Manager

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Cyber Crime Full time

Job Summary

This position involves leading a team of IT professionals to ensure seamless operation of the retail IT ecosystem. The successful candidate will be responsible for designing and implementing IT infrastructure strategies, managing physical and virtual environments, and providing end-to-end support for retail operations.

Key Responsibilities

  • Infrastructure & Network Planning and Management:
    • Design and implement IT infrastructure strategies to support retail operations and corporate initiatives.
    • Manage the physical and virtual environments, including servers, storage systems, and networking components.
    • Implement monitoring tools to track performance, availability, and security of networks and infrastructure.
    • Generate regular reports on key metrics for management review, identifying trends and areas for improvement.
    • Ensure optimal configuration, performance, and maintenance of network equipment such as routers, switches, firewalls, and wireless access points.
  • Support for Retail Operations:
    • Provide end-to-end support for retail operations, including point-of-sale (POS) systems, logistics, inventory management, and warehouse operations.
    • Troubleshoot and resolve technical issues promptly to minimize disruption to operations.
  • End User Computing (EUC) Support:
    • Oversee the deployment, management, and maintenance of laptops, desktops, mobile devices, and associated peripherals.
    • Establish and enforce device policies, configurations, and security standards for endpoints using tools such as Microsoft Intune or Group Policy.
    • Provide technical support for Microsoft products (Office 365, Teams, SharePoint) and troubleshoot issues as needed.
    • Maintain an accurate inventory of IT assets and ensure compliance with lifecycle management policies.
    • Proactively address user needs by identifying recurring issues and implementing preventive measures.
  • Cyber Security Management, Disaster Recovery and Business Continuity:
    • Develop and implement cybersecurity protocols in partnership with the Group Cyber Security team to protect sensitive data and infrastructure from breaches.
    • Conduct regular security assessments and vulnerability testing on networks and systems.
    • Work with relevant teams to develop and regularly test disaster recovery and business continuity plans, ensuring rapid recovery from disruptions.
  • Budgeting and Resource Allocation:
    • Assist in the preparation and management of budgets related to IT infrastructure and network operations.
    • Evaluate IT vendors and service providers, negotiating contracts and ensuring compliance with agreements.
  • Leadership and Team Management:
    • Supervise and mentor a team of four IT professionals, setting clear objectives and conducting regular performance reviews.
    • Assign and prioritize tasks to ensure smooth day-to-day operations and project delivery.
    • Foster a culture of collaboration, continuous learning, and innovation within the IT team.
    • Coordinate with other departments to align IT services with business objectives and retail-specific requirements.

Key Performance Indicators (KPIs)

  • Network Uptime & Infrastructure Performance:
    • Maintain a network uptime of 99.9% or higher across all stores, warehouses, and data centers.
  • Security Incident Rate:
    • Reduce the number of security incidents affecting IT infrastructure by 15% year-over-year through proactive measures.
  • User Satisfaction Score:
    • Determine satisfaction with IT Network and Infrastructure services and support, targeting a satisfaction score of 95% or higher.
  • Project Completion Rate:
    • Measure the percentage of IT infrastructure and networking projects completed on time and within budget, with a target of 95%.
  • Compliance and Audit Scores:
    • Ensure 100% compliance with internal and external audits related to network security and data protection policies.

Qualifications:

  • Education:
    • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Experience:
    • Minimum of 5-7 years in IT infrastructure and network management, with at least 3 years in the retail industry.
  • Technical Skills:
    • Proficient in network design, firewalls, security protocols, virtualization, cloud services, Microsoft technology (Office 365, Azure, Intune, and Active Directory) and cybersecurity frameworks.
  • Other Skills:
    • Strong problem-solving skills and a proactive approach to identifying and addressing technical issues.
    • Excellent communication skills, with the ability to interact effectively with both technical and non-technical stakeholders.
  • Certifications:
    • Relevant certifications such as Cisco Certified Network Professional (CCNP), Certified Information Systems Security Professional (CISSP), or ITIL are preferred.

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