Genesys Infrastructure Manager

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Prometric Ireland Limited Full time
About the Role

The Genesys Infrastructure Manager is responsible for ensuring the smooth operation of the company's Genesys Cloud voice communication infrastructure. This includes designing, configuring, deploying, and supporting the infrastructure.

  • Plan and implement Voice projects to meet business needs.
  • Be proactive and identify, troubleshoot voice and contact center issues.
  • Work closely with business stakeholders and vendors to resolve issues.

This role requires strong analytical and problem-solving skills, as well as excellent communication skills.



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