Healthcare Case Manager

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Cigna Full time

Cigna is a leading provider of health care and expatriate employee benefits, life, accidental, and supplemental health insurance. The company operates in countries across the Americas, Europe, Africa, and Asia Pacific.

As a Claims Representative, you will be responsible for ensuring that claims are accurately assessed and processed within a fixed turnaround time.

Your key responsibilities will include:

  • Critical analysis and processing of claims for medical expenses.
  • Accurate data input into system applications.
  • Analytical and critical thinking in the context of cost management.
  • Effective management of your workload, including tracking chronology and processing time.
  • Participating in the processing of claims flow, informing Team Leaders about unclear claims and optimizing processes.
  • Maintaining high-quality claims handling, accurate reimbursements, and fast transactions.

This role requires:

  • Bachelor's Degree or equivalent by experience.
  • Active knowledge of English.
  • Passive knowledge of other languages.
  • Policies cover.
  • Medical terminology.
  • Use of necessary reference works.


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