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Customer Service Support Specialist

2 weeks ago

Klang, Selangor, Malaysia Alcon MX Full time
Job Description

We are seeking a highly skilled Customer Service Support Specialist to join our team at Alcon MX. As a key member of our contract management team, you will be responsible for overseeing the entire lifecycle of contract management, from drafting and reviewing contracts to ensuring compliance with legal and regulatory standards.

The ideal candidate will have a minimum of 5 years of experience in customer service support and/or finance and/or commercial and/or contract management. A minimum diploma in business administration, supply chain management, healthcare management, or a related field is required. Japanese language proficiency level N1 or N2 is also necessary.

You will work closely with surgical teams, contract group, and legal teams to understand contract needs and requirements. Your strong negotiation skills, attention to detail, and ability to resolve contract-related issues effectively make you an excellent fit for this role.

In return, we offer a competitive compensation package and comprehensive benefits, as well as opportunities for continuous learning and development. If you are passionate about delivering exceptional customer service and managing complex contracts, apply now to join our dynamic team.