Quality Service Representative

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full time
Quality Service Representative

122338

Zurich 56 Company Ltd is seeking a Quality Service Representative to deliver exceptional customer service and support.

Key Accountabilities:

  1. Ensures delivery of high-quality customer service, achieving set productivity, efficiency, and quality standards.
  2. Resolves customer inquiries and concerns in a timely and effective manner, ensuring excellent customer relationships.
  3. Collaborates with cross-functional teams to drive customer satisfaction and loyalty.
  4. Takes ownership of resolving basic customer complaints and issues.
  5. Identifies opportunities for process improvements to enhance overall service delivery.

Requirements:

  1. Previous experience in customer-facing roles or related fields is beneficial.
  2. Exceptional communication and interpersonal skills with the ability to engage effectively with customers.
  3. Strong analytical and problem-solving skills with the capacity to make informed decisions.
  4. A professional and empathetic demeanor to build trust with customers and colleagues.
  5. Ability to thrive in dynamic environments and respond to shifting customer needs and priorities.


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