Quality Service Representative
6 days ago
122338
Zurich 56 Company Ltd is seeking a Quality Service Representative to deliver exceptional customer service and support.
Key Accountabilities:
- Ensures delivery of high-quality customer service, achieving set productivity, efficiency, and quality standards.
- Resolves customer inquiries and concerns in a timely and effective manner, ensuring excellent customer relationships.
- Collaborates with cross-functional teams to drive customer satisfaction and loyalty.
- Takes ownership of resolving basic customer complaints and issues.
- Identifies opportunities for process improvements to enhance overall service delivery.
Requirements:
- Previous experience in customer-facing roles or related fields is beneficial.
- Exceptional communication and interpersonal skills with the ability to engage effectively with customers.
- Strong analytical and problem-solving skills with the capacity to make informed decisions.
- A professional and empathetic demeanor to build trust with customers and colleagues.
- Ability to thrive in dynamic environments and respond to shifting customer needs and priorities.
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