Digital Engagement Manager
7 days ago
**Job Summary:**
We're seeking a highly motivated and organized individual to oversee the management of our consumer insights panels, ensuring seamless interaction with panel members and delivering high-quality support services.
**Key Responsibilities:
- Manage and maintain accurate and up-to-date panel member information, including household, individual, and technical details.
- Develop and implement effective strategies to engage panel members, enhancing their overall experience and driving participation.
- Collaborate with cross-functional teams to gather insights and information required for campaign development and execution.
- Provide exceptional customer service, addressing queries and concerns from panel members through various communication channels.
- Conduct regular database maintenance and quality control checks to ensure accuracy and consistency.
**Required Skills and Qualifications:
- Strong communication skills in English, with comfort interacting with panel members over the phone and via email.
- Degree in Marketing, Business Administration, or related field, or equivalent practical experience.
- Excellent Microsoft Office skills, particularly Excel.
- Familiarity with databases, data storage, and data management principles.
- Able to work effectively in a fast-paced environment, managing multiple tasks and collaborating remotely with team members.
- Self-starter with minimal supervision, demonstrating attention to detail and ability to thrive in a dynamic setting.
**Benefits and Opportunities:
- Flexible working environment and volunteer time off.
- Access to LinkedIn Learning and Employee-Assistance Program (EAP).
**About NielsenIQ:
NielsenIQ is the world's leading consumer intelligence company, delivering unparalleled understanding of consumer buying behavior and growth pathways. As a global leader in market research and consumer insights, we empower businesses to make informed decisions and drive success.
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