Digital Engagement Manager

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia NielsenIQ Full time

**Job Summary:**

We're seeking a highly motivated and organized individual to oversee the management of our consumer insights panels, ensuring seamless interaction with panel members and delivering high-quality support services.

**Key Responsibilities:

  • Manage and maintain accurate and up-to-date panel member information, including household, individual, and technical details.
  • Develop and implement effective strategies to engage panel members, enhancing their overall experience and driving participation.
  • Collaborate with cross-functional teams to gather insights and information required for campaign development and execution.
  • Provide exceptional customer service, addressing queries and concerns from panel members through various communication channels.
  • Conduct regular database maintenance and quality control checks to ensure accuracy and consistency.

**Required Skills and Qualifications:

  1. Strong communication skills in English, with comfort interacting with panel members over the phone and via email.
  2. Degree in Marketing, Business Administration, or related field, or equivalent practical experience.
  3. Excellent Microsoft Office skills, particularly Excel.
  4. Familiarity with databases, data storage, and data management principles.
  5. Able to work effectively in a fast-paced environment, managing multiple tasks and collaborating remotely with team members.
  6. Self-starter with minimal supervision, demonstrating attention to detail and ability to thrive in a dynamic setting.

**Benefits and Opportunities:

  • Flexible working environment and volunteer time off.
  • Access to LinkedIn Learning and Employee-Assistance Program (EAP).

**About NielsenIQ:

NielsenIQ is the world's leading consumer intelligence company, delivering unparalleled understanding of consumer buying behavior and growth pathways. As a global leader in market research and consumer insights, we empower businesses to make informed decisions and drive success.



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