Cash Cycle Process Lead

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia AVEVA Denmark Full time
About the Role

We are seeking a highly skilled Cash Cycle Process Lead to join our team in Kuala Lumpur. The successful candidate will have extensive experience in a similar role within a finance shared service centre and excellent communication and interpersonal skills.

Main Accountabilities
  • Projects and Strategy: Collaborate with Process Ownership team and SSC counterparts to ensure alignment of SSC processes with global processes and best practice, manage escalations to address and resolve issues related to the I2C function, and lead, monitor, and improve the performance and efficiency of the I2C function using KPIs and associated reports.
  • Service Delivery: Identify root causes of disputes using appropriate channels to ensure action owners are identified to reduce future issues around debt collection, maintain the service catalogue for the I2C function, and build and maintain strong relationships with stakeholders.
  • People Management: Manage direct reports and their teams, monitoring performance, providing feedback, addressing capability issues, ensuring career development and training are in place across the team, and recruiting, training, and managing a team to maximise SSC I2C team full potential.


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