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Senior Quality Assurance Professional

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Wipro Full time
Key Responsibilities

The successful Senior Quality Assurance Professional will have the following key responsibilities:

  • Perform quality audits on internal and external specialists.
  • Be the first line of quality when auditing client interactions between Client Services, Strategic Sales, or Account Management.
  • Execute both quantitative and qualitative analyses of data and trends to proactively deliver insights, define goals, and drive improvements.
  • Work closely with other departments to respond immediately to relevant quality-related needs.