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User Experience Strategist

2 weeks ago

Petaling Jaya, Selangor, Malaysia Grab Full time

Grab is Southeast Asia's leading superapp, committed to building an inclusive and equitable workplace that enables diverse individuals to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities.

The Platform Quality & Experience team plays a crucial role in maintaining and improving user experiences on our platform. This dynamic group works closely with other teams to ensure seamless interactions and foster a positive experience for all stakeholders.

This role involves driving project rollouts, providing analytical insights, and aligning stakeholders on quality standards. Key responsibilities include:

  • Overseeing the quality of users on our platform, ensuring a superior experience across all facets.
  • Driving project rollouts, providing analytical insights and aligning stakeholders on quality standards.
  • Analyzing user journeys, leveraging real-time feedback to pinpoint areas for improvement.

Requirements:

  • Minimum 5 years' experience in Project Management, Consulting, Strategy, or Business Analysis.
  • Exceptional stakeholder management and communication skills.
  • Ability to interpret data, identify process gaps, and devise strategic improvement plans.
  • Proficiency in SQL, Excel, and Google Sheets.