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Relationship Officer

2 weeks ago

Klang, Selangor, Malaysia The Denlo Group Full time
About the Role

We are seeking an experienced Relationship Officer to join our team. The successful candidate will be responsible for attending to customer complaints and managing loaner car arrangements as needed.

The ideal candidate will have a strong command of the English language and Bahasa Malaysia in writing and verbally. A minimum degree holder in Business or relevant field is required.

The successful candidate will also have excellent knowledge of Microsoft Word and Excel, with moderate proficiency being sufficient.

Key Responsibilities
  • Manage customer relationships and resolve complaints.
  • Coordinate loaner car arrangements for customers as needed.
  • Prepare documentation for submission to the Legal Team.
  • Monitor reporting systems for all staff members.