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Quality Lead

2 months ago

Johor Bahru, Johor, Malaysia JACOBS DOUWE EGBERTS Full time
Job Title: Quality Lead

We are seeking a highly skilled Quality Lead to join our team at JACOBS DOUWE EGBERTS. As a Quality Lead, you will play a critical role in ensuring the quality of our products and processes.

Key Responsibilities:
  • Maintain and improve the Quality Control Management System (QCMS) to manage product quality and conformance in accordance with JDE guidelines and product specifications.
  • Ensure Food Safety of all manufactured products by implementing the relevant JDE and legal/certification requirements.
  • Provide expertise and timely support to all functions with regard to Quality, Product Safety, and technical issues arising in Operations.
  • Lead/participate in continuous improvement initiatives against Quality KPI's, including consumer, trade, and/or customer complaints, Right First Time (RFT), and specification critical to quality product and process parameters.
  • Lead corrective and preventive actions (CAPA) arising from deficiencies in product conformance, audits, and Quality Incidents.
  • Implement Statistical Process Control where appropriate to improve compliance to specification measured by capability indices for critical to quality product and process parameters.
  • Embed the use of problem-solving and progressive quality tools, including root cause analysis (RCA), Kaizen, FMEA, by providing training and evaluation of application.
  • Participate in plant initiatives representing quality function to assure quality risk assessment and mitigation plans are considered to guarantee a successful start-up and transfer to operations.
  • Liaise effectively with external vendors as part of vendor management program with a focus on reducing vendor non-conformities which may impact manufacturing efficiency and waste.
  • Check compliance to standards by regular GMP, HACCP, Halal, and internal audits.
  • Lead the continuous improvement on GMP, sanitation, and zoning.
  • Support JDE internal and vendor management program as qualified auditor.
  • Leading one of the main Quality Work Process – Incoming Quality & Laboratory Management.
  • Assist Quality Manager in the grooming and capability building of the overall motivation & effective Quality Team.
  • Represent Quality in the overall project execution from the start (design stage to the commercialisation stage).
  • Reinforces Supplier Quality Performance for a long-term business partnership with Quality & Food Safety being the top priority.
  • Oversees the Quality Loss Analysis, through end-to-end Supply Chain within the JDE Johor QMS/FSMS.
  • Reinforces the Customer-led Quality Focus in the supported organisation and its sustainability of business.
  • Lead the automation/digitalisation program of Quality Plan which aligned with the Global Quality Systems (Key Super User: SAP, SafeFood360, Hamilton Grant etc).
Requirements:
  • Degree (Bachelors or higher) in Food Technology, Food Science, Chemistry, Engineering, or relevant vocational experience.
  • Languages: Local – fluent; English - intermediate.

Must have:

  • 8 to 12 years' experience in a Quality Engineering/Food Safety role in the FMCG, Food, or Process Industry. Good appreciation of food manufacturing environment and the quality challenges within it.
  • Knowledge of quality and food safety standards and practices (ISO/ FSSC 22000, IFS, HACCP, GMP).
  • Background/working experience in coffee and tea manufacturing would be an advantage.
  • People Manager – where he/she used to manage a Quality/Food Safety practitioners and not a sole contributor.
  • Good organizational & project management skills.
  • Good communication and networking skills.
  • Strong analytical and problem-solving skills with high accuracy and decision quality.
  • Ability to perform effective risk assessment and evaluate impact to business.
  • Must have proven stakeholder management skills and be able to communicate at Senior levels across the business at a Technical Level.
  • Key knowledge of the National and/or EU Food Safety regulations.
  • Extended knowledge in statistical applications, Statistical Process Control, and Digitization/automation of quality control tests.
  • Timely Decision Making & Effective Communication.
  • Exposed/Experienced in Lean Manufacturing/Lean Six Sigma modules to enhance/elevate the Operational Quality systems. A yellow/green belt would be an advantage.
  • A team player who can engage fully with personnel at all levels of the business.
  • Project management.
Additional Information:
  • Passionate, energetic & innovative work culture.
  • Flexibility with working hours.
  • The best coffee and tea served all day in our office – or be your own Barista