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Academic Support Professional

2 weeks ago

Johor Bahru, Johor, Malaysia AUG Student Services Full time

AUG Student Services is seeking an experienced Academic Support Professional to join our team.

Role Summary

This role involves supporting students in achieving their academic goals. The key responsibilities include counseling students, developing and enhancing the counseling services, and following up on student inquiries and applications.

  • Key Responsibilities:
  • Counsel and assist students to make best-informed decisions;
  • Develop and enhance the counseling services;
  • Follow up on students enquiry/application/acceptance;
  • Attend to students and parents feedbacks, inquiries and complaints in an appropriate and prompt manner and adhere to service standards;
  • Handle all office administrative matters;

Requirements

Qualifications:

  • Candidate must possess at least a Bachelor's Degree in any discipline (Hospitality/Tourism/Hotel Management/Business Studies/Management/Marketing/Commerce or Mass Communication graduates are preferred);
  • Knowledge and understanding of local and foreign education system preferred;
  • Experience in mentoring and counseling students an added advantage;
  • Courteous, patient, and tactful personality with strong customer service orientations;
  • Possess a high level of initiative, integrity, and professionalism;
  • May be required to work long hours during intakes;
  • Competent in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and use of database;
  • Fresh graduates/entry-level applicants are encouraged to apply;