Customer Service Research Specialist

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Bitget Full time

Job Overview

Analyze customer service trends and best practices in the cryptocurrency industry, focusing on live chat, ticketing, and chatbot solutions. Our ideal candidate will have a strong understanding of customer service platforms, including live chat, ticketing systems, and chatbots.

Key Responsibilities
  • Benchmark competitors' customer service performance to identify strengths and improvement areas.
  • Research industry-specific customer service challenges and propose innovative solutions.
Customer Experience Evaluation
  • Assess live chat interactions, ticket workflows, and chatbot efficiency for crypto-related businesses.
  • Develop frameworks to evaluate customer satisfaction, responsiveness, and resolution rates.
  • Monitor key performance metrics like response time, resolution time, and user feedback.
Data Analysis & Insights
  • Collect and analyze customer service data to identify trends, pain points, and areas for optimization.
  • Provide actionable recommendations to enhance customer experience strategies.
Reporting & Recommendations
  • Create clear, data-driven reports and presentations summarizing findings and suggesting improvements.
  • Recommend enhancements to customer service channels to boost engagement and satisfaction.
  • Work closely with product, operations, and customer service teams to align findings with company goals.
  • Stay informed about advancements in AI, chatbots, and customer service technologies in the crypto industry.

Requirements:

  • Diploma or degree in Business, Market Research, Data Analytics, or a related field.
  • At least 1 year of experience in market research, customer service analysis, or a similar role. Experience in the cryptocurrency or fintech industry is preferred.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Vodus Research Full time

    ResponsibilitiesThe Market Research Manager will be responsible for managing customized market research accounts, ensuring all deliverables are met while working within agreed timelines. Key responsibilities include:Managing high-performing teams to deliver exceptional results.Developing and implementing processes and systems to maximize account...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Bitget Full time

    Location: Bitget Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaJob Overview: Analyze customer service trends and best practices in the cryptocurrency industry, focusing on live chat, ticketing, and chatbot solutions.Key ResponsibilitiesBenchmark competitors' customer service performance to identify strengths and improvement areas.Research...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Vodus Research Full time

    Vodus Research WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaMarket Research ManagerThe key responsibility is to manage customized market research accounts on a day to day basis and effectively contribute to the efficiency of the business. A RM contributes to the business success by managing a high performing team to deliver great work. They...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Bitget Full time

    Job SummaryWe are seeking a highly skilled Researcher in Customer Service and Market Trends to join our team at Bitget Kuala Lumpur. As a Customer Service Research Analyst, you will be responsible for analyzing customer service trends and best practices in the cryptocurrency industry.The successful candidate will be responsible for benchmarking competitors'...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Vodus Research Full time

    Job DescriptionVodus Research is a cutting-edge market research company that values innovation and excellence. We are seeking a highly skilled Market Research Manager to join our team.The successful candidate will be responsible for managing customized market research accounts, ensuring all deliverables are met while working within agreed timelines. Key...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hytech Empire Full time

    Customer Service Specialist (Complaints Specialist)Are you an individual who excels in client-facing roles and possesses a genuine interest in financial markets?Our mission is to act as an impartial intermediary between the company and its clients, ensuring the prompt and effective resolution of client concerns. By addressing issues with professionalism and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Aperio Intelligence Limited Full time

    We are an independent corporate intelligence and financial crime advisory firm based in London with offices in France, Romania, and Malaysia. Our team provides specialist due diligence, research, and investigation services to support our clients in managing complex risks in their most challenging jurisdictions. As a Research and Analysis Specialist at Aperio...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Innoscience Research Sdn Bhd Full time

    Get AI-powered advice on this job and more exclusive features.Research at Innoscience Research Sdn BhdCompany DescriptionInnoscience Research Sdn Bhd is a global science research company based in Kuala Lumpur, Malaysia. Founded in September 2016, Innoscience specializes in science research-based consulting and aims to collaborate with worldwide universities...


  • Kuala Lumpur, Kuala Lumpur, Malaysia S&P Global, Inc. Full time

    S&P Global, Inc. is a leading provider of market intelligence and insights to the global energy industry. We are seeking a skilled Biofuels Research Specialist to join our team of experts in this field.As a Biofuels Research Specialist, you will be responsible for conducting in-depth research and analysis on various aspects of biofuels, including market...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Vodus Research Full time

    About the RoleWe are looking for a seasoned Market Research Manager to lead our customized research solutions team. The ideal candidate will have a proven track record of delivering high-quality research projects and building strong relationships with clients.The key responsibilities of this role include:Managing multiple research projects simultaneously,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Crypto Full time

    About the RoleCrypto.com is seeking a highly skilled Data Research Specialist to join our team. As a Data Research Specialist, you will be responsible for independently writing research reports on trending topics in the cryptocurrency industry.Responsibilities:Conduct in-depth research on various topics within the cryptocurrency industry.Analyze data and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Full time

    As a Customer Service Specialist at OCBC, you will play a pivotal role in delivering exceptional service to our customers. Your primary responsibility will be to attend to inbound calls and enquiries related to various consumer financial products and services.You will handle calls professionally by providing accurate and timely information, and able to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

    At Prudential Hong Kong Limited, we are committed to delivering world-class customer service. As a Customer Service Specialist in our Contact Centre, you will be responsible for providing an efficient and high-quality telephone servicing facility to our customers.Key Responsibilities:Deliver exceptional customer service via telephone, ensuring that all...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Mintel Full time

    Mintel is a leading market research company that provides valuable insights to businesses around the world.As a Custom Research Associate at Mintel, you will be part of a dynamic team that designs and executes custom research projects tailored to meet client needs.Your Key ResponsibilitiesYou will work closely with cross-functional teams to understand client...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SMITH ZANDER INTERNATIONAL Full time

    As a Market Research Specialist at SMITH ZANDER INTERNATIONAL, you will play a critical role in conducting qualitative and quantitative analysis, and structuring and solving complex analytical problems. You will also be responsible for gathering and collating data, and performing data analysis including developing assumptions and parameters.The ideal...


  • Kuala Lumpur, Kuala Lumpur, Malaysia KITSUI Full time

    This job is a Customer Service Specialist who connects with customers on social media and online shops. You might like this job because it blends problem-solving with creativity while helping people feel valued and heardWe're looking for a Customer Service Specialist to join our team This role is ideal for someone with 1-3 years of experience in customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

    About the Role:This Fixed Income Research Specialist position is ideal for a motivated professional looking to make a meaningful contribution to our team.Responsibilities:Develop and maintain relationships with key stakeholders, including fund managers and analysts.Conduct in-depth research on fixed income securities, focusing on creditworthiness, yield...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full time

    Customer Service Specialist122338Processes customer requests (either via a phone call or written request) to meet the expectations of their customers by providing market leading service and retaining excellent customer relationships.Key AccountabilitiesSets and achieves targets to maintain productivity, efficiency and quality standards.Meet the requirements...


  • Kuala Lumpur, Kuala Lumpur, Malaysia United Parcel Service Of America Full time

    Are you a detail-oriented individual with a passion for data analysis? We're seeking a highly skilled Business Intelligence Specialist to join our team at United Parcel Service Of America.Job Description:In this role, you'll be responsible for conducting research and analyzing operational data to ensure stakeholders are informed. You will also evaluate best...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Full time

    Job DescriptionWe are looking for a Customer Acquisition Specialist to join our team. The successful candidate will be responsible for identifying and acquiring new business opportunities to drive revenue growth.Key Responsibilities:Conduct market research to identify potential customers and business opportunities.Develop and execute sales strategies to...