Vendor Relationship Manager

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Starhub Ltd Full time
Job Summary:

The Vendor Relationship Manager role at Starhub Ltd involves managing BPO supplier performance through key performance metrics (cost, quality, SLAs, and KPIs). The successful candidate will foster a collaborative relationship between business stakeholders and suppliers, driving results through strong internal and external collaboration.

This position requires strong communication and stakeholder engagement skills, as well as the ability to think strategically and utilize creative problem-solving skills. The ideal candidate will have 5 years of experience in F&A outsourcing/offshoring, including vendor management and transitions.

Main Responsibilities:
  • Manage BPO supplier performance through key performance metrics.
  • Foster a collaborative relationship between business stakeholders and suppliers.
  • Proactively identify and mitigate financial, operational, and compliance risks.
  • Establish and implement contingency plans to address potential disruptions in outsourced operations.


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