Process Optimization Analyst

2 days ago


Shah Alam, Selangor, Malaysia Ideagen Full time
Key Responsibilities
  • Data Analysis & Visualization: Collect, clean, and analyze performance data from various teams, supporting the use of AI tools to identify patterns or anomalies. Ensure data integrity and consistency for reporting purposes.
  • KPI Monitoring and Reporting: Track and monitor key performance metrics and targets included in Service Level Agreements, assisting in integrating AI-driven insights to improve KPI tracking accuracy. Create regular reports for senior management.
  • Process Documentation Support: Assist with the documentation of standardized processes and workflows, ensuring alignment with overall team objectives.
  • Collaborative Support: Work alongside the Process and Reporting Excellence Manager and other teams to ensure alignment on reporting and process improvement initiatives.


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