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Process Quality Specialist

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Full time

**About the Role**

We are seeking a highly motivated and detail-oriented Process Executive-Operations to join our team. The successful candidate will be responsible for ensuring 100% compliance with client and company policies, while maintaining a high level of productivity and quality.

Key Responsibilities

  1. Information Verification**: Verify and review information as per policy and guidelines to ensure accuracy and completeness.
  2. Data Analysis**: Analyze data, reviews, and user reports to identify areas for improvement and implement corrective actions.
  3. Trend Identification**: Identify spam trends and escalate them to relevant teams for further action.
  4. Metrics Monitoring**: Adhere to process quality metrics and strive to exceed monthly/annual targets.
  5. Communication**: Gather information via outbound calls to businesses to ensure accurate and timely resolution of issues.

Requirements

  • Language Skills**: Possess strong English speaking skills and native Vietnamese language proficiency.
  • Education**: Bachelor's degree in a related field (e.g. Business Administration, Communications).
  • Experience**: Previous experience in ISV Hi-Tech or Customer Support domains is a plus.
  • Soft Skills**: Strong communication and interpersonal skills, detail-oriented with excellent organizational abilities, and ability to work independently and as part of a team.