Restaurant Operations Manager

4 days ago


Butterworth, Penang, Malaysia A&W (Malaysia) Sdn Bhd Full time
Job Overview

A&W (Malaysia) Sdn Bhd seeks an experienced and dynamic Restaurant Operations Manager to lead our team in delivering exceptional customer experiences. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring efficient food preparation, service, and adherence to safety and sanitation standards.

Key Responsibilities
  • Leadership and Management
    • Provide strategic leadership and guidance to your team members to achieve company goals and objectives.
    • Mentor and develop your team to ensure they have the necessary skills and knowledge to excel in their roles.
  • Operations Management
    • Oversee all aspects of restaurant operations, including inventory management, cost control, and quality assurance.
    • Develop and implement processes to improve efficiency, productivity, and customer satisfaction.
  • Customer Service
    • Ensure that every customer interaction is positive and memorable.
    • Foster a culture of excellence and professionalism among your team members.
  • Safety and Security
    • Ensure that all safety and security protocols are followed at all times.
    • Conduct regular risk assessments to identify potential hazards and implement measures to mitigate them.
Requirements
  • Education and Experience
    • Degree or Diploma in any discipline.
    • At least 3 years of experience in F&B management, with a minimum of 2 years as a Manager in charge.
  • Skills and Qualifications
    • Proven track record of upholding operations and company standards.
    • Strong leadership skills with a passion for fostering a positive team environment.
    • Proficiency in restaurant operations, including inventory management and cost control.
  • Benefits
    • Staff Meal.
    • Uniform Provided.
    • Annual Leave up to 16 days.
    • Free Monthly Meal Voucher.


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