Service Delivery Expert

6 days ago


Shah Alam, Selangor, Malaysia Daythree Full time
About the Role

In this dynamic position, you will focus on enhancing customer experiences through voice channels, driving engagement and satisfaction.

Key Accountabilities
  • Foster strong relationships with customers by promptly addressing their queries and resolving issues efficiently.
  • Maintain a perfect balance between customer expectations and business requirements, showcasing expertise in sales and marketing strategies.
  • Communicate complex product information clearly and professionally, handling multiple inquiries simultaneously.
  • Take ownership of individual performance metrics and contribute to team achievements through active collaboration.
  • Continuously seek opportunities to refine processes and work closely with leadership to implement changes.
Essential Qualifications
  • Proficiency in English or Bahasa Malaysia is essential for effective communication.
  • Prior experience in customer-facing roles, particularly in contact centers, is highly valued.
  • A minimum SPM qualification demonstrates foundational knowledge.
Desirable Skills
  • Exceptional Communication
  • Excellent Customer Service
  • Creative Problem-Solving
  • Results-Driven
  • Team Player


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