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Technical Support Expert

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Tungsten Automation Full time

**Job Purpose:**

The Technical Support Expert at Tungsten Automation plays a vital role in delivering exceptional technical support to our valued partners and customers. As a trusted advisor, you will provide business-critical technical assistance to IT professionals, functional staff, and line-of-business managers, ensuring seamless adoption of our software solutions.

**Key Responsibilities:**

  • Owning customer issues from inception to resolution, providing expert-level technical support via phone, web, and email.
  • Conducting thorough research, diagnosis, and troubleshooting to resolve application-related issues.
  • Communicating complex technical information effectively to diverse stakeholders within the organization.
  • Mentoring junior engineers and collaborating with senior support experts as needed.