Operational Enhancement Manager

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full time
Key Responsibilities
  • Establish performance metrics and key performance indicators (KPI) to assess the organization's progress towards strategic goals.
  • Determine the scope of collection operational improvement initiatives via consultation and evaluation.
  • Conduct analysis, identify emerging trends, evaluate result movement, construct and implement the strategic plan to align with Company KPI, and perform PDCA.
  • Identify areas of improvement, implement performance improvement initiatives, and track results.
  • Develop operational improvement strategies short, mid, and long term.
  • Recommend cost-effective solutions to operational challenges.
  • Oversee the implementation of operational improvement strategies.
  • Plan and work out the cost calculations and budgets with the Head of Group.
  • Collaborate across departments to set operational targets.
  • Oversee documenting processes, monitor progress, and review status and collection reports.
  • Collaborate with executive leadership to define and refine the organization's strategic priorities and initiatives.
Requirements
  • A minimum of 10 years' experience in operations consultancy in a similar industry (Financial industry preferred).
  • Extensive knowledge of operational enhancement and debt collection strategies.
  • Proficiency in data analysis and business management software.
  • Excellent leadership characteristics and interpersonal skills.
  • Strong analytical skills and ability to work under pressure.
  • Exceptional analytical and problem-solving abilities.
  • Ability to collaborate with a variety of stakeholders.
  • Excellent organizational and time-management skills.
  • Proven track record in developing and coaching high-performance sales and service teams.


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