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Support Process Manager
3 weeks ago
About Insider
We are a leading B2B SaaS company that drives growth for our clients worldwide by offering a unique AI-native platform for Customer Experience and Marketing.
As a Technical Support Specialist, you will be part of the Partner Success Team that owns support processes with our partners using our products and services.
Your primary responsibility will be to support seamless experiences for our partners by troubleshooting technical issues, finding resolutions for partner requests, reviewing partner queries, and leveraging your knowledge to help partners overcome technical struggles while expanding to the Insider platform.
Requirements
- A university degree in Business, Marketing, Engineering, or related fields
- 1-2 years experience supporting a technical product, ideally in SaaS, or experience in MIS or Software Development teams
- Strong communication skills in writing (English)
- High sense of responsibility and accountability
Benefits and Perks
- Healthy meals and snacks
- Online courses and training
- Paid Spotify account subscription
- Inclusive and diverse work environment
We provide equal opportunity in a zero-discrimination workplace and welcome everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
