Cloud Infrastructure Technician Role
2 weeks ago
About the Company:
Maxis Malaysia is the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. We deeply believe that the key element to our success has always been our people.
Job Description:
As a Cloud Infrastructure Technician, you will be responsible for providing level 1 support to our customers' cloud computing workloads in AWS. You will collaborate with other support teams to ensure that any issues are assigned and resolved within the service level agreement.
Key Responsibilities:
- Providing continuous monitoring and support on various cloud platforms such as AWS, Azure, and VMware on both public and private clouds.
- Collaborating with other support teams to ensure that any issues are assigned and resolved within the service level agreement.
- Communicating effectively with stakeholders to provide progressive updates on related issues.
- Applying ITIL's IT service management concepts during customer engagements, ticket assignments, and escalations.
- Utilizing various tools and software for cloud infrastructure operations procedures and IT service management processes.
Requirements:
- Bachelor's degree in computer science or a related field.
- Total work experience: 2 to 3 years.
- Total relevant experience: 1 to 2 years.
- Experience in core public and private cloud functionalities and services across AWS, Azure, and VMware cloud platform.
- Familiarity with cloud monitoring and security tools from AWS, Azure, and VMware cloud to monitor and protect cloud workloads.
- Familiarity with cloud security and cybersecurity principles to protect cloud workloads from external sources.
- Familiarity with uses of cloud SaaS products like backup-as-a-service and cloud management platform to manage cloud infrastructure workloads.
- Able to troubleshoot and diagnose simple cloud infrastructure-related issues.
- Familiarity with concepts of infrastructure workloads and services and their dependencies on one another.
- Experienced in ITIL concepts of IT service management and how it applies to IT customer support, ticket resolutions, and escalations.
- Excellent communication, interpersonal, and collaboration skills.
- High initiative, ability to multitask, and a team player.
- Proficient in communicating to stakeholders in English.
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